1. Website privacy

This section covers information collected through gentlecare.dental. It applies to all visitors to the website.

2. Information we collect

Information you give us

When you submit the appointment request form, we collect the information you choose to provide: your name, email address, phone number, reason for visit, and any notes you add. We ask you not to include detailed medical history in the website form, since it is intended only to start a conversation.

Information collected automatically

Like most websites, our host may collect standard technical information such as your browser type, device, and the pages you view. If we use analytics tools (for example, to understand which services people are most interested in), those tools may set cookies. You can disable cookies in your browser settings.

3. How we use your information

• To respond to appointment requests and contact you about scheduling.
• To provide and improve dental care and our services.
• To operate, maintain, and improve the website.
• To comply with legal and regulatory obligations.

4. Sharing & disclosure

We do not sell or rent your personal information. We may share information with service providers who help us operate (for example, a scheduling platform or email provider), and only to the extent needed to provide their service. We may also disclose information when required by law.

5. HIPAA Notice of Privacy Practices

As a healthcare provider, Gentle Care Dental is required by the Health Insurance Portability and Accountability Act (HIPAA) to protect the privacy of your protected health information (PHI), to provide you with this notice of our legal duties and privacy practices, and to follow the terms of the notice currently in effect.

How we may use and disclose your health information

• Treatment. We use your health information to provide dental care and to coordinate with other providers involved in your care, such as specialists or laboratories.
• Payment. We may use and disclose your information to bill and collect payment from you, an insurance company, or a third party.
• Healthcare operations. We may use your information for activities necessary to run the practice, such as quality assessment, staff training, and scheduling.
• As required by law. We will disclose information when required by federal, state, or local law.

Uses and disclosures that require your authorization

Most uses and disclosures of psychotherapy notes (where applicable), uses for marketing, and sales of PHI require your written authorization. You may revoke an authorization in writing at any time.

6. Your rights regarding your health information

• The right to inspect and request a copy of your records.
• The right to request a correction of your records.
• The right to request restrictions on certain uses and disclosures.
• The right to request confidential communications (for example, contacting you only at a particular phone number).
• The right to an accounting of certain disclosures we have made.
• The right to a paper copy of this notice on request.
• The right to file a complaint if you believe your privacy rights have been violated, without fear of retaliation.

7. Data security

We maintain physical, technical, and administrative safeguards designed to protect your information. No method of transmission over the internet is completely secure, so please avoid sending sensitive medical details through the website form.

8. How to contact us

If you have questions about this notice, wish to exercise any of your rights, or want to file a complaint, please contact our Privacy Officer:

Gentle Care Dental, PLLC
570 Rinehart Road, Lake Mary, FL 32746
Phone: (407) 878-3888
Email: hello@gentlecare.dental

You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights.